Frequently Asked Questions

Feel free to get in touch if your answer isn't here

1. What if I have forgotten my password, cannot find it, or would like to update it?

If you are unable to locate your password, please click "Log in | register" in the top right-hand corner of the website and then click "Forgotten password" on the next page. You will receive an email with a link to reset your password.

2. What should I do if the page is not responding when I try to login?

If you are currently using Internet Explorer, please try to log in from Microsoft Edge or Google Chrome. If you continue to have problems logging in or are already using one of the suggested browsers, please email the team.

3. Will I be able to ask questions and communicate with the speakers?

The live sessions are designed to be interactive and engaging and will allow for plenty of opportunities to interact with the speakers, take part in polling activities and submit your questions during the sessions.

4. How do I test my connection?

We recommend that you use wired headphones for the best viewing experience and have a stable connection. For further details, please read the technical support guide.

5. What if I want to share this event with a colleague?

If you would like to nominate a colleague to attend, please ask them to start registration here.

6. What happens to the event content post-event?

Missed something vital? Don't worry, some of sessions are being recorded and content will all be made available after the event.

7. I would like to change how I attend the conference

If you would like to change if you are attending online or in person please contact us via the get in touch page or email us here

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